Questions you ask before signing up.

We operate a licensed commercial mail address at a real Downtown Miami street address registered on the Florida public registry (Florida Division of Corporations — Sunbiz Business Registry), and we package the documentation online banks for non-residents ask for during KYC review: a validated USPS Form 1583 on file. Banks evaluate the full application — address, operational presence, and beneficial-owner documents — and some require a separate physical or operational address that is not a commercial mail address. What we guarantee is that you arrive at the bank with the documentation file a real Downtown Miami business produces — not a P.O. Box, not a reseller mailbox.

Address resellers resell mailbox slots across thousands of third-party locations they neither operate nor staff. TXO is a single licensed commercial mail address operating one location — our own Downtown Miami office (USPS Domestic Mail Manual §508 — Recipient Services). The categorical difference matters for two reasons. First, online banks for non-residents treat reseller addresses as virtual mailboxes during KYC and routinely decline them; a single-location commercial mail address run by one accountable operator shows up differently in their reviews. Second, our building is real and verifiable — check it on Google Street View, and the address appears exactly as listed on your filings.

USPS Form 1583 — Application for Delivery of Mail Through Agent is the federal authorization that lets a CMRA receive mail on your behalf. Since May 2024, USPS lets us validate your signature ourselves over a live video call, so you no longer need to visit a UPS store or a notary in person. We walk you through the form in Spanish, prepare both identification documents the rule requires, and validate your signature on that same call — accepting Colombian, Mexican, Chilean, and Argentine passports. Most clients finish the whole process — form, validation, USPS upload — in under 24 hours.

Account closures are usually triggered by the bank's periodic KYC review, not by anything you did wrong, and they hit LATAM-owned LLCs disproportionately because the bank cannot verify operational presence in the US. TXO gives you the documentation that review asks for: the USPS Form 1583 on file and a Downtown Miami address that resolves to a real building — not a forwarding box. That is the same packet online banks for non-residents request when they ask you to re-verify; the bank still decides, but you show up with a coherent file instead of a gap.

No minimum, no lock-in. TXO is strictly month-to-month: pay your plan price for the month, cancel with 30 days' written notice, and we confirm the final billing date before processing the last charge. There are no 3-month or 6-month commitments — monthly plans renew month-to-month, annual plans renew year-to-year, until you cancel — and no early-termination penalty buried in the terms. If you cancel mid-month, the month you already paid for runs out — we do not pro-rate refunds — and after that you are done. That is the whole policy, and it is the same one we have run since the day we opened the building.

Yes, in Spanish — onboarding, the Form 1583 walkthrough, the client dashboard, daily support, and the conversations about bank KYC review and account-closure prevention. Our team works with LATAM-owned LLCs every day — Colombia, Mexico, Argentina, Chile, Spain — and the people who answer your messages are the same people who handle your mail and your compliance documents. You will not be transferred to an English-only escalation queue when something gets technical. If you would rather operate in English, we do that too; the choice is yours and it can switch from one message to the next.

Mail scanning is included on Unlimited and Premier — no per-scan charge, no per-page charge. On Essential, scanning is a $0.50-per-page add-on, shown on the pricing page before you buy. Forwarding to your home country is billed at the actual USPS or carrier postage cost with no handling markup, and we show you the postage receipt. Your monthly plan price is what you pay; the fee breakdown is on the pricing page and on the checkout screen before you ever enter a card. We do not charge for mail held in your plan window, we do not charge a setup fee, and we do not bill in foreign currency with a hidden FX margin — invoices are in USD, the same number on every line.

For a Florida LLC, yes — our Downtown Miami street address is accepted as principal office on the Florida public registry (Florida Division of Corporations — Sunbiz Business Registry), and it satisfies the street-address requirement in Florida Statutes Chapter 605 — Florida Revised Limited Liability Company Act. For Wyoming or Delaware you will also need a registered agent located in that state. TXO does not offer registered-agent service. Some states restrict private mailbox addresses for LLC filings, so verify your target state's specific rules before you file — most accept a commercial mail address street address, a few do not.

The Florida business registry is fully public — anyone can search a name and pull every address you filed with the state (Florida Division of Corporations — Sunbiz Business Registry). When you list TXO's Downtown Miami address as your principal office and mailing address, and a separate Florida address on the registered-agent line, your home address stays off that public record permanently, which is what most non-resident founders care about. The privacy benefit is structural, not promotional: it works the same way for a one-person LLC and a multi-member LLC, and it survives any future change in beneficial ownership reporting at the federal level (31 USC §5336 — Corporate Transparency Act (Beneficial Ownership Reporting)). The home address never enters the public registry in the first place.

No. Florida requires a physical Florida street address for the registered agent under Florida Statutes Chapter 605 — Florida Revised Limited Liability Company Act, and that address appears permanently on the Florida public registry (Florida Division of Corporations — Sunbiz Business Registry). TXO does not offer registered-agent service — you arrange that yourself or through your own attorney. Our Downtown Miami address satisfies the principal-address requirement, not the registered-agent requirement.

Even after you cancel, we're required to keep notifying you for six months if mail arrives in your name, and we'll forward or return it on request. It's a regulatory obligation we carry as a USPS-authorized mail operator, and we honor it.